Terms & Conditions

Please read the following terms and conditions carefully before placing your order on dentalShop. By completing the customer application process and using the dentalShop service, you agree to be bound by these terms and conditions.


In these Conditions:

"Agreement" means an agreement between You and dentalShop to supply Goods. The Agreement consists of the Order and these Conditions.

"Conditions" means these Conditions and any agreed written variations.

"Delivery Address" means the address to which the goods are to be delivered as stated on the order.

"Goods" means goods described in an order and includes packaging.

"Intellectual Property Rights" includes all rights in respect of copyright, trademarks, patents, designs, protection of confidential information and circuit layouts, whether arising under statute or otherwise.

"Order" means an order by You to purchase goods from dentalShop.

"Product List" means the list of goods displayed on the dentalShop internet site as amended from time to time.


2.1 What is the Agreement?
The entire agreement between You and dentalShop for the purchase of goods by You from dentalShop is:
(a) these Conditions;
(b) the terms of the Order.

2.2 When the Agreement is formed
An agreement exists between You and DentalShop once:
(a) DentalShop accepts an Order;
(b) DentalShop receives the Order and does not reject it within fourteen days.

2.3 Each Order is a separate agreement.

2.4 Set-Off
If You owe money to DentalShop under one agreement, dentalShop may set-off that money against any money that You owe to DentalShop under another agreement. If DentalShop owes money to You under one agreement DentalShop may set-off that money against any money that it owes You under another agreement.


3.1 Application to be completed
You must complete a customer account application before placing an Order for Goods on DentalShop. You warrant that all information and data provided by You in the customer account application is accurate, complete and up to date. You will promptly inform DentalShop if there is any change to this information or data.

3.2 Set up costs
You are responsible for any costs associated with accessing the DentalShop site and placing orders for goods on DentalShop including any internet provider fees.

3.3 Delivery area
Please ensure that your delivery address and suburb are correct. DentalShop is not obliged to deliver goods to all areas and will advise you if DentalShop cannot deliver goods to the delivery address which you nominate.

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges



4.1 Orders
You will place an Order on dentalShop by selecting Goods and pressing the "Confirm Order" button. Orders will be deemed to have been received by dentalShop at the time of successful transmission of the Order.

4.2 Delivery of the Goods
dentalShop will deliver the Goods to You at the Delivery Address, in accordance with the shipping method nominated by You

4.3 Authorised Receipt of Goods
Anyone at the Delivery Address who receives the Goods shall be presumed by DentalShop to be authorised to receive the Goods.

4.4 Additional Delivery Fee
If there is no-one at the Delivery Address to receive the Order when the Order is delivered, dentalShop may charge You and You shall pay an additional Delivery Fee.


5.1 Risk and Title
Property and risk in the Goods passes to You upon delivery and payment of the Goods to the Delivery Address.

5.2 Returns or Refunds
If at any time You are not satisfied with the quality of the Goods You have purchased, You may e-mail DentalShop Customer Service Centre by clicking here and a representative will assess Your request for a credit or refund of the purchase price.


6.1 Price of Goods
The price of the Goods as shown on the Product List is the price which is applicable at the time you view and order it. Unless otherwise specified, all pricing displayed is in Australian dollars.

6.2 Shipping Fee
You also agree to pay the Shipping Fee in respect of each Order.

6.3 Total Price of Goods
Items in your order are charged at the price applicable at the time you submitted your order and as shown on the order confirmation specifying the total price for the Goods including credits applied and the Shipping Fee. Overseas customers may have to be advised of their shipping fees separately.

6.4 Method of Payment

Paypal preferred. Visa, Mastercard and other major credit cards also accepted. To pay by credit card, please proceed with regular checkout and you will have an option to pay by a credit card of your choice.

If your credit card is declined by your financial institution we will not be able to guarantee delivery on the date or in the delivery window you selected and may contact you to make alternative delivery and payment arrangements.

If you have any queries about the credit charge once you take delivery please contact DentalShop Customer Service Centre by clicking here


DentalShop reserves the right to limit the sale of items to reasonable and / or normal household quantities.


DentalShop aims to include in the Product List up-to-date pictures of the Goods. At times, the picture of the Goods on the Product List may differ from the Goods actually supplied to You. DentalShop does not warrant the accuracy of the information contained in the Product List and recommends that You read the labels on Goods carefully before using the Goods.


9.1 You acknowledge that DentalShop or its related corporations own or are licensed to use all Intellectual Property Rights in DentalShop (including, but not limited to, any images, photographs or text which appears on the site). You agree that You will make no representation to the contrary, and that You must not use or copy DentalShop in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.

9.2 You acknowledge that any trademarks or logos which appear on the DentalShop site are owned by or licensed to DentalShop or its related corporations or its suppliers, and that You must not do anything to prejudice the rights of the trademark owner or licensee to such trademarks or logos.


10.1 You acknowledge that dentalShop is provided "AS IS" and that dentalShop is not making and has not made any warranty or representation as to dentalShop's suitability for any particular purpose. You agree that in using dentalShop, You are not relying on any statement or representation made by dentalShop which is not expressly contained in this Agreement.

10.2 You agree that any liability of dentalShop arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods or services supplied to You through use of dentalShop (other than a condition or warranty implied by legislation which does not permit dentalShop's liability to be limited as stated in this clause will, at the election of dentalShop be limited to goods, the replacement of the goods or the supply of equivalent goods.

10.3 You agree that the entire risk arising out of installation, down loading, use or performance of any software remains with You. To the extent permitted by law, You release and discharge dentalShop and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with dentalShop or this Agreement, including, without limitation, loss or damage caused by the negligence of dentalShop or its related corporations.


Information and advice provided in dentalShop is intended to help you understand and care for your oral and dental health. Whilst every effort has been made to ensure that all information is accurate, it must not be treated as a substitute for qualified medical or dental advice. The same symptoms can have many different causes, so if you are unsure about your condition, you should consult a qualified medical or dental practitioner for an examination to confirm any self diagnosis and rule out other causes. dentalShop cannot be held responsible for any loss or claim arising out of the use or misuse of the information provided or failure to take medical or dental advice. We encourage you to have regular oral and dental health checks with your medical or dental practitioner.


You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person. You agree to release and indemnify dentalShop in relation to any liability arising out of the unauthorised use of your user name and/or password.


dentalShop may add to, delete, or otherwise change any of the terms of this Agreement by giving You notice as provided in clause 15. Your use of the dentalShop Service after notice will constitute your deemed acceptance of such changes.


For details on the dentalShop Privacy Policy, please refer to the Privacy Policy hyperlink on the Home Page.


dentalShop may terminate or suspend this Agreement at any time by delivering notice (as specified in clause 16) or by sending You a system message advising that your shopping privileges have been removed. If this occurs, please contact dentalShop Customer Service Centre by clicking here. Termination of this Agreement shall be effective the day notice is received or such later date as specified in the notice.


dentalShop may give notice to You by electronic mail, conventional mail to your address contained in the membership registration information or notice posting on the dentalShop website. You may give notice to dentalShop by electronic mail to sales@dentalshop.com.au.


Each provision of this Agreement (including these Conditions) are severable. Severance does not affect any other provisions.


The laws of NSW govern this Agreement.


This is to certify that this website is owned and run by Sushma Patel trading as Putney Dental Surgery ABN#: 54 695 022 410.